CALL NOW OUR LOCATION

Right choice for New Car Service

SHARE THIS

Merry christmas from Total Car Care Centre
Our Glen Waverley workshop will be closed from COB on Thursday 21nd December 2017 and will open for trading as normal on Tuesday 2nd January 2018. Ensure you book in your car service well in advance!  

It is a fact that you have the right to decide where your vehicle is serviced, maintained and repaired, at competitive prices

Looking forward to the end of year car sales in hopes of a bargain or have a new years resolution to have your new car serviced? Here is some sound advice from Total Car Care Centre in Glen Waverley.

The purchasing of a new car is one of the largest investments you will make, so you want to be sure to look after it. Caring for your new car goes beyond detailing the interior and keeping it sparkling with a loving weekly wash, however.

There are a few other things to consider, such as who is the best choice to service your car.

You will want to ensure it is regularly serviced by a qualified professional, to the manufacturers requirements, using high quality parts from a reputable supplier and fluids which meet the manufacturers specifications. This is not just to look after your new car, but because if these four requirements are met you will also preserve the manufacturers warranty.

It is a fact that you have the right to decide who you would like to service your new car without voiding either the manufacturers warranty or your rights under the Consumer Guarantee

Car dealers cannot force you to take the car back to the dealership where you originally aquired it for service or repairs. Provided the work is carried out to the manfufacturers specifications by a properly qualified person and uses decent quality parts and fluids, the warranty stands. You have the right to choose who services your car.

With Repco Authorised Service you can tick all the boxes. Every Total Car Care Centre mechanic is fully qualified and Auto-Tech trained, giving them access to Australia's leading provider of automotive technical information and training. This means Total Car Care Centre mechanics are kept fully up to date with the latest in automotive service techniques and are able to service your new car without voiding the warranty.

Repco branded parts & products are manufactured to stringent Repco quality standards, and are covered by the Repco exclusive Repco Nationwide Warranty, giving you added protection. Total Car Care Centre will also only ever use fluids and lubricants that meet the specifications of the manufacturer of the new car.

If you already own a new car or are thinking of purchasing one, make sure you clearly understand where your statutory rights begin and end

Make sure you are aware of the diversity between statutory, manufacturer and extended warranties to ensure you make the right choices when it comes to servicing your new car. You are automatically covered by a statutory warranty, also known as a Consumer Guarantee, under Australian Consumer Law (ACL) and this statutory protection can never be displaced by manufacturer or express warranties (which are offered by the car maker and car dealer respectively).

A lack of disclosure requirements on car dealers at the point of sale regarding these contracts can easily lead the consumer into making a choice to be bound by a long term contract without access to all of the details needed to make a properly informed decision. 

So be aware of new car dealers who try to factor in “express” or “extended” warranties, often for free, when you buy a new car. More often than not these ‘extra’ warranties may include quite specific restrictions or provisions, and often can seem very confusing. Many times these warranties provide hardly any additional benefits not already granted by the consumer’s basic statutory rights and can tie the unwary buyer into a long term agreement with the dealership selling the vehicle.

Such warranties are very unlikely to highlight the potential negative aspects involved with taking a new car back to the dealer for service or repair. This includes a potential increase in distance travelled to get your car serviced or longer waiting times due to fewer available service locations or mechanics.

 

Check out our frequently asked questions below for more information on New Car Service and warranties. If you need to know more, the AAAA website and ACCC website have some great information too.


Trading Hours: Open Monday to Friday 8:00 am to 5:30 pm and Saturdays from 8:30 am to 12:00 pm 

Specialist Car Services